100% Satisfaction Guaranteed
We are confident that our products will meet and surpass your expectations. However, if for any reason you are not 100% satisfied with your purchase within 60 days of receipt, you may return any merchandise for a full refund* (minus applicable shipping costs). No questions asked….well we might ask one question so that we can understand what we may able to change going forward for customer satisfaction, but really, your item can be returned.
Merchandise returned must be in its original condition and packaging, not be damaged, unworn and unaltered in any way and must be unopened and still in their plastic wrap when applicable. If it is not returned in its original packaging, the return will be subject to a 15% restocking fee.
Please contact us for instructions before returning your purchase to insure your refund. You will receive a return authorization number (RA#) that must be written on the outside of the package.
* All personalized/customized items such as labels and tags are not returnable unless customization was not as specified in your order. Michel catalogs and special order, individual country album pages are not returnable. Customizable cases and albums that were specially prepared for you, are subject to a 10% restocking fee plus shipping costs.
Return due to satisfaction guarantee:
- Customers have 60 days from delivery date to notify SAFE of your intent to return an unsatisfied product. This will reduce the time required to process your refund or item replacement. You will be refunded 100% of the purchased price; we do not refund the original or return shipping charges unless product return is due to manufacturing defects.
- All returned merchandise must be received in resalable condition in it’s original packaging. We strongly suggest that you use a secure packing method with insurance when returning your items, since we cannot be responsible for the items not being received at SAFE.
- You will receive the refund upon our receipt and inspection of the merchandise.
Return due to damage caused by shipping:
- Customers have 3 business days from delivery date to notify SAFE of your intent to file a claim due to damage in transit. It is necessary for us to file a claim with the carrier prior to the return of damaged goods.
- It is also required that you save the shipping carton and all packing materials until a claim is completely processed by the shipping company.
International Returns: SAFE cannot refund any duties, taxes or fees paid on the order. If a package is undeliverable as addressed, the customer will be responsible for the original shipping cost, plus any costs of returned shipping, as well as shipping costs to be resent if you desire.
Give us a call first to receive a return authorization number and you can send the return package to the physical address listed at the top of the invoice you received.
In the unlikely event that you are not satisfied with your purchase, you are welcome to return the product to us within 60 days after receiving your order, for a refund of the purchase price, less shipping costs. In order to ensure a refund, the product must be returned unused, in new condition, with the original manufacturer’s box and packaging materials. Customer is responsible for repacking and preparing the return, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Number . This can be obtained by email our calling our customer service department. Our shipping department cannot accept any return not accompanied by an authorization code and no refund will be issued.
Shipping & Handling Costs within the Continental United States**:
- $9.95 for orders under $99.00
- FREE Shipping for orders over $99.00
** For our collectors outside the Continental United States we ship using USPS Global Priority Mail. Please select the appropriate country/region at checkout to determine shipping costs. Unfortunately due to high theft rates, we currently only ship to Canada and Australia & New Zealand, as well as, US Territories. Click Here for more information on international shipping.
* For returns of orders that qualified for FREE shipping, a $9.95 flat shipping and handling charge will be applied to the original order to cover shipping costs.
Orders entered with incorrect address/delivery information may be charged an address correction fee of $12.00 if charged by carrier. Unfortunately this is out of our control.