Refund policy

Return & Refund Policy

If you're not 100% satisfied with your purchase, you may return most items within 60 days of delivery for a refund of the purchase price.

•     Exception: Signoscope (PRO & T3), PERFOtronic, Philalux, and SAFEpress are subject to a strict 15-day return window instead of 60 days. Please see the list of non-returnable items below.

•     Contact us by phone or by using the contact us form before sending anything back

•     We'll issue a Return Authorization Number (RA#). Write it on the outside of the package.

•     Returns sent without an RA# can't be accepted, and no refund will be issued.

Returned items must be:

•     In original condition and original packaging

•     Unused and unaltered

•     Still sealed in plastic wrap, where applicable

Items not returned in original packaging are subject to a 15% restocking fee.

•     100% of the purchase price, once we receive and inspect the returned item.

•     Original and return shipping charges are not refunded, unless the return is due to a manufacturing defect or shipping damage (see below).

•     If your original order qualified for free shipping, a $9.95 flat shipping/handling charge is deducted from your refund to cover the cost we absorbed. 

•     Personalized or customized items (labels, tags), unless the customization was made incorrectly

•     Michel catalogs and special-order individual country album pages

•     Customizable cases/albums prepared specifically for you: returnable, but subject to a 10% restocking fee plus shipping costs

•     Notify us within 3 business days of delivery to start a damage claim.

•     Save the shipping carton, retail box, and all packing materials until the claim is resolved — the carrier may require them.

•     Be ready to provide photos of the box and damage, and to confirm the damage with the carrier if asked.

If a package can't be delivered as addressed and is returned to us, you're responsible for the original shipping cost (minimum $9.95), the return shipping cost, and the cost to reship if you'd like the order resent.

•     We can't refund duties, taxes, or import fees paid on your order.

•     Return within 60 days of delivery for a refund of the purchase price, less shipping costs.

•     Items must be unused, in new condition, with the original manufacturer's box and packaging.

•     You're responsible for repacking and preparing the return, and the package must be insured for full retail value.

•     An RA# is required before shipping your return — contact us first, then send the package to the address listed on your invoice.

Contact us before returning anything so we can confirm the details and get your RA# issued — this is the fastest way to make sure your refund goes through smoothly.