Returns & Exchanges

FREE Shipping on orders over $99 and a hassle free 60 Day Return Policy:

1. FAST/FREE SHIPPING – We offer free shipping via UPS or USPS to all continental U.S. destinations for all orders over $99.  With over 5,000 items in inventory, we ship over 99% of orders the same or next business day – speed you won’t find elsewhere. Outside the US? Shipping starts at only $39.95 to Canada and $59.95 to Most Other Countries.  Click here for more details on Global Shipping and holiday deadlines. 

2. HASSLE FREE RETURNS – If it’s not what you expected, send it back. No problem. We stand behind our products 100%. Read below for our return policy.

3. EXPERT SERVICE – With over 60 years of experience, you will be assisted by a friendly representative who knows the product line inside and out and who also is a fellow collector.

Stop searching and buy with confidence from SAFE!  Please feel free to contact us and we’d be happy to help.

Returns & Exchanges:

We are confident that our products will meet and surpass your expectations. However, if for any reason you are not 100% satisfied with your purchase within 60 days of receipt, you may return any merchandise for a full refund (minus applicable shipping costs*).  Merchandise returned must be in its original condition and packaging, not be damaged, unworn and unaltered in any way and must be unopened and still in their plastic wrap when applicable. If it is not returned in its original packaging, the return will be subject to a 15% restocking fee.

Please contact us for instructions before returning your purchase to insure your refund. You must call SAFE for any reason of product return. You will receive a return authorization number (RA#) that must be written on the outside of the package.

If a package is not able to be delivered by for any reason and returned to SAFE, the customer will be responsible for the original shipping cost (minimum $9.95), plus the cost of returned shipping, as well as shipping costs to be resent if you desire.

Please note: All personalized/customized items such as labels and tags are not returnable unless customization was not as specified in your order.  Michel catalogs and special order, individual country album pages are not returnable.  Customizable cases and albums that were specially prepared for you, are subject to a 10% restocking fee plus shipping costs. Signoscope (PRO & T3), PERFOtronic, Philalux & SAFEpress, are subject to a strict 15 day return policy. 

Return due to satisfaction guarantee:

• Customers have 60 days from delivery date to notify SAFE of your intent to return an unsatisfied product. This will reduce the time required to process your refund or item replacement. You will be refunded 100% of the purchased price; we do not refund the original or return shipping charges unless product return is due to manufacturing defects.  Please contact us for instructions before returning your purchase to insure your refund.  You will receive a return authorization number (RA#) that must be written on the outside of the package.
• All returned merchandise must be received in resalable condition in it’s original packaging. We strongly suggest that you use a secure packing method with insurance when returning your items, since we cannot be responsible for the items not being received at SAFE.  Merchandise returned must be in its original condition and packaging, not be damaged, unworn and unaltered in any way and must be unopened and still in their plastic wrap when applicable.  If it is not returned in its original packaging, the return will be subject to a 15% restocking fee.
• You will receive the refund upon our receipt and inspection of the merchandise.
  

Return due to damage caused by shipping:

We understand this just happens in the age we live in.  And while not pleasant, we understand how frustrating it can be.  We insure our packages because of this.  But there are hoops that we must go through in order to get the value of the shipment back which is how we are able to provide this guarantee and they are as follows:

• Customers have 3 business days from delivery date to notify SAFE of your intent to file a claim due to damage in transit. It is necessary for us to file a claim with the carrier prior to the return of damaged goods.
• It is also required that you save the shipping carton, the retail box and all packing materials until a claim is completely processed by the shipping company.
• You will likely need to provide photos of the shipping box and damages.
• You may need to also confirm the damages with the shipping services.

International Returns:  SAFE cannot refund any duties, taxes or fees you paid on the order.  If a package is undeliverable as addressed, the customer will be responsible for the original shipping cost, plus any costs of returned shipping, as well as shipping costs to be resent if you desire.

In the unlikely event that you are not satisfied with your purchase, you are welcome to return the product to us within 60 days after receiving your order, for a refund of the purchase price, less shipping costs.  In order to ensure a refund, the product must be returned unused, in new condition, with the original manufacturer’s box and packaging materials. Customer is responsible for repacking and preparing the return, and all packages must be insured for the full retail value. All returns must be accompanied by a Return Authorization Number. This can be obtained by email our calling our customer service department. Our shipping department cannot accept any return not accompanied by an authorization code and no refund will be issued.

Give us a call first to receive a return authorization number and you can send the return package to the physical address listed at the top of the invoice you received.

* For returns of orders that qualified for FREE shipping, a $9.95 flat shipping and handling charge will be applied to the original order to cover shipping costs.

Orders entered with incorrect address/delivery information may be charged an address correction fee of $15.00 if charged by carrier.  Unfortunately, this is out of our control.

Additionally, if you have a “Signature on File” with UPS, although we ship the package with Signature Required, they may drop it at your location without a signature.  If this happens, since you signed the release with UPS, SAFE cannot take any responsibility for non-delivery of the package.  Since your agreement is directly with UPS. We are sorry about this. You can also request USPS when ordering if this is a problem for you.